Help and FAQs

Not yet: orders will open soon. You can already browse the catalogue, compare products and fill your basket. No money is taken.

Yes. All prices are all-inclusive, in pounds sterling (£) by default or in euros (€). Jean Store Ltd is not registered for VAT: no VAT is added. Delivery is always free, so no postage is added either, as your basket shows before you confirm your order.

Yes. Prices are shown in pounds sterling (£) by default; the £ / € switcher at the top of the page shows every price in euros (€), and you then order in euros. Each product has a fixed price in each currency, with no day-to-day conversion. Your choice is remembered in your browser (see our Cookies page).

We deliver to the United Kingdom (England, Scotland, Wales and Northern Ireland) and to mainland France (including Corsica), with the same free delivery and the same delivery times. We do not deliver to the Channel Islands, the Isle of Man, BFPO addresses, French overseas territories, Monaco, Andorra or any other country. See our Delivery page.

Delivery is always free, whatever the value of your order. Your order is dispatched within 1 to 3 working days and delivered 3 to 5 working days after dispatch, by tracked delivery: 4 to 8 working days in total. Items awaiting restock are dispatched within 7 to 10 working days.

When your order is dispatched, you receive an email with a tracking link where the carrier provides one. For any question, contact us with your order number.

Yes. You have 14 days from delivery to cancel, without giving a reason. Use the cancellation form or send us a clear statement, then send the product back within 14 days. Returns are free: we pay the return postage. Everything is explained on our Returns and cancellation rights page.

Within 14 days of receiving the product back or, if earlier, of receiving proof that you have sent it (delivery was free, so there is no delivery charge to refund). If you cancel before dispatch, within 14 days of telling us. We refund you using the payment method you used for the order.

Note precise details on the delivery slip in front of the courier, or refuse the parcel if it is obviously damaged, then let us know quickly with photos. What to do is explained on our Returns page.

Every product has a 2-year warranty from delivery. It is in addition to your statutory rights under the Consumer Rights Act 2015 (goods of satisfactory quality, fit for purpose and as described). See our Warranty page.

Email us with your order number, the product concerned and a description of the problem. Under your statutory rights, a repair or replacement is free of charge for you. Back up your data before sending anything.

We reply within 24 hours. Write to us from our Contact page or at contact@tech-market-boutique.com, with your order number if your question is about an order.

No. There are no customer accounts yet: your basket, wishlist and comparison list are stored in your browser.

Only what your order needs, with no analytics, advertising or third-party trackers. See our privacy policy and our Cookies page.

Tech Market is run by Jean Store Ltd, a private limited company registered in England and Wales (company number 17553019). Your UK consumer rights apply (14-day right to cancel, Consumer Rights Act 2015); if you live in France, you keep your French consumer rights. See our legal notice.

Yes. The website is in English by default and in French under /fr/. Use the EN / FR switcher to change language at any time; your choice is remembered in the tm_lang cookie (see our Cookies page).