Terms and conditions of sale

Updated 8 November 2026

1. About these terms

These terms and conditions govern distance sales of computer products and accessories made on the Tech Market website between us and any individual acting for purposes wholly or mainly outside their trade, business, craft or profession (“you”), living in the United Kingdom (England, Scotland, Wales or Northern Ireland) or in mainland France (including Corsica). Please read them before you order: you will be asked to accept them. The terms that apply are those in force on the date of your order.

Orders opening soon: online payment is not open yet. No order can be placed yet, no payment is taken and no product is shipped. Payment will be by card, through a secure payment provider whose name and accepted cards will be shown here as soon as orders open.

2. Who we are

Seller: Jean Store Ltd, private limited company registered in England and Wales, share capital £1 (statement of capital dated 30 October 2026)
Registration: Companies House, England and Wales, company number 17553019
Registered office: Flat 25 St. Matthew’s Court, 49 Capworth Street, London E10 5AP, United Kingdom
Director: Yannis Jean Hammami
Email: contact@tech-market-boutique.com
Phone: +44 7570 427067

3. Products

The main characteristics of each product are shown on its product page. Photographs and visuals are for illustration only. Offers are subject to availability; stock or restock times are shown on the product page. If a product becomes unavailable after you order, we will tell you without delay and refund what you paid for it within 14 days.

4. Prices

Prices are all-inclusive, in pounds sterling (£), the default currency, or in euros (€) if you choose (£ / € switcher). Each price is set in both currencies: it is not converted on the day of your order. Your order is placed and paid in the currency shown when you confirm it. Delivery is free on every order, whatever its amount, the delivery option, the destination country and the currency: no delivery charge is ever made (delivery terms). The price charged is the price shown when you confirm your order. We may change our prices at any time; this does not affect orders already confirmed. Jean Store Ltd is not registered for VAT: no VAT is charged or shown on orders.

5. Ordering

To order, you:

add the products you want to your basket, choosing a configuration where relevant;
check the contents of your basket and correct them if necessary;
enter your contact details and a delivery address in the United Kingdom or in mainland France, then choose the delivery option;
check the order summary (products, prices, free delivery, total) and correct any errors;
accept these terms;
confirm the order by clicking the “Order with obligation to pay” button or similarly unambiguous wording.

The contract is made when you confirm your order. We send you, by email (a durable medium) and no later than delivery, a confirmation of the contract with the information required by the Consumer Contracts Regulations 2013 and the model cancellation form. The contract is concluded in English when you order on the English version of the website, and in French when you order on the French version.

6. Payment

The full price is payable when you order, in pounds sterling or euros depending on the currency chosen. Payment is made online by card, through a secure payment provider: your card details are entered and processed directly by that provider and are never passed to us or stored by us. Your account is charged when you confirm your order.

Orders opening soon: online payment is being set up and is not active yet. Until then, no order is charged and no money is taken. The name of the payment provider and the cards accepted will be shown in this section and in our privacy policy before orders open.

7. Delivery

We deliver to the United Kingdom (England, Scotland, Wales and Northern Ireland) and to mainland France (including Corsica), to the address given when you order. We do not deliver to the Channel Islands, the Isle of Man, BFPO addresses, French overseas departments and territories, Monaco, Andorra or any other country. Delivery is free, whatever the amount of your order and the destination country, and delivery times are the same for both countries. Products are dispatched within 1 to 3 working days and delivered 3 to 5 working days after dispatch, by tracked delivery; details are on our Delivery page. The tracking link is in your dispatch email.

We deliver the goods on the date or within the period agreed when you order. If no time is agreed, we deliver without undue delay and no later than 30 days after the contract is made (Consumer Rights Act 2015, section 28).

If we fail to deliver on time, you may give us a further period that is appropriate in the circumstances and, if we still do not deliver, end the contract. You may end the contract straight away if we refuse to deliver, or if delivery on time was essential and you told us so before the contract was made. We then refund everything you paid without undue delay.

The goods remain at our risk until you, or someone you have nominated other than a carrier we arranged, take physical possession of them (Consumer Rights Act 2015, section 29). If a parcel arrives damaged, please follow the steps on our Returns page.

8. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order within 14 days, without giving any reason. The cancellation period ends 14 days after the day on which you receive the goods (or the last of them, if they are delivered separately). Tell us of your decision with the model form below or any other clear statement, by email to contact@tech-market-boutique.com or by post to our address. Send the goods back no later than 14 days after telling us, to: Jean Store Ltd, Flat 25 St. Matthew’s Court, 49 Capworth Street, London E10 5AP, United Kingdom. Returns are free for you: we pay the return postage; please contact us before sending so that we can arrange the return at our expense. We refund everything you paid (delivery being free, no delivery charge was made) within 14 days of receiving the goods back or, if earlier, of receiving proof that you have sent them. You are only liable for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning. The exceptions in regulation 28 apply, in particular to sealed software unsealed after delivery, sealed goods unsuitable for return for health or hygiene reasons once unsealed, and goods made to your specifications or clearly personalised. Full details are on our Returns and cancellation rights page.

You can cancel online: cancel my contract (a pre-filled email opens: add your name, your order number and the products concerned), or write to contact@tech-market-boutique.com. We will send you an acknowledgement of receipt by email without delay. For customers living in France, this is the online withdrawal function required by Directive (EU) 2023/2673.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To Jean Store Ltd, Flat 25 St. Matthew’s Court, 49 Capworth Street, London E10 5AP, United Kingdom, email: contact@tech-market-boutique.com, phone: +44 7570 427067:

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

9. Your statutory rights

We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015). If they are not, you have the short-term right to reject within 30 days of delivery, the right to a repair or replacement, and then the right to a price reduction or a final right to reject, as set out below and on our Warranty page. Nothing in these terms affects your statutory rights.

Summary of your key statutory rights

The goods you buy must be as described, fit for purpose and of satisfactory quality (Consumer Rights Act 2015, sections 9 to 11). During the expected life of your product, your statutory rights entitle you to the following:

up to 30 days: if your goods are faulty, you can get an immediate refund (the short-term right to reject);

up to six months: if your goods cannot be repaired or replaced, you are entitled to a full refund in most cases, and a fault that appears in this period is presumed to have been there on delivery unless we prove otherwise;

up to six years (five years in Scotland): if your goods do not last a reasonable length of time, you may be entitled to some money back.

Repair or replacement must be carried out within a reasonable time, without significant inconvenience and at no cost to you, including postage. If it is impossible, or has not fixed the problem, you can ask for a price reduction or exercise your final right to reject the goods for a refund. After the first six months, a deduction for the use you have had may be made from that refund.

This is only a summary of your rights; it does not limit them. For more information, contact Citizens Advice (www.citizensadvice.org.uk).

10. Our 2-year warranty

Every product sold is covered by a 2-year warranty from delivery. To use it, contact customer service as described on our Warranty page. This warranty is in addition to your statutory rights, which continue to apply in all cases.

11. Customer service and complaints

For any question or complaint, contact customer service by email at contact@tech-market-boutique.com, by phone on +44 7570 427067 or by post to Jean Store Ltd, Flat 25 St. Matthew’s Court, 49 Capworth Street, London E10 5AP, United Kingdom, quoting your order number. We reply within 24 hours. Hours: phone Monday to Friday, 9 am to 6 pm Paris time (8 am to 5 pm UK time). Emails are read 7 days a week.

12. Resolving disputes

If you have a dispute with us, please first send a written complaint to customer service. If we cannot settle your complaint, we will tell you in writing which certified alternative dispute resolution (ADR) provider could deal with it and whether we agree to use it. If you live in the United Kingdom, you can get free advice from the Citizens Advice consumer service (www.citizensadvice.org.uk). If you live in France, you can contact the European Consumer Centre France (www.europe-consommateurs.eu), which handles disputes with sellers established in the United Kingdom.

13. Personal data

We use your personal data in accordance with the UK GDPR, the Data Protection Act 2018 and, for customers in France, the EU GDPR, to manage orders and customer relations. How we do so and your rights are described in our privacy policy.

14. Intellectual property

The content of this website is protected. The brands mentioned belong to their respective owners. See our legal notice.

15. Consumers living in France

If you are habitually resident in France, you keep the protection of the mandatory provisions of French consumer law, including the 14-day right of withdrawal, the legal guarantee of conformity and the guarantee against hidden defects, whatever the law chosen in these terms. These protections are set out in the French version of these terms.

16. Governing law and courts

These terms are governed by the law of England and Wales. This choice does not deprive you of the protection given to you by the mandatory provisions of the law of the country where you live. If you live in Scotland or Northern Ireland, you can bring proceedings in your local courts as well as in the courts of England and Wales; if you live in France, you can bring proceedings in the French courts of the place where you live.